Company Information

Company Information

Company Name
Andon, ltd.
2-34-10 Nihonzutsumi, Taito-ku, Tokyo, 111-0021, Japan
Phone : (81-3) 3873-8611 FAX : (81-3) 3873-8612
Toshiko Ishii
Number of Employees

Privacy Policy


ANDON LLC , ANDON RYOKAN(hereafter "The Company") recognize the importance of the information that would personally identify customers using The Company's website(hereafter "personal information") and we are committed to handle personal information with great care. To provide beneficial services for customers ,The Company's website will require customers to enter and submit personal information.We strictly control personal information received from customers through our website. The following contents of this page are our basic policies for dealing with personal information collected on the website.

1,Situations in which customers are asked to provide personal information.

The Company's website will ask for personal information necessary for :
1. Reservations
2. Requests for brochures
3. Other (note;the type of personal information and reason for collection will be made clear for cases other than those stated above)

2,The use of personal information :

The personal information collected through our website will be used only for the purposes stated below; not be used for any purposes other than those for which customer have provided personal information.
1. To provide services requested such as a reservation,document request, general enquiries.
2. To contact customers for some reasons when the need arises.
3. In the case when customers grants permission
4. Email Newsletter
We will send email newsletters to users agreeing to receive news via email. Registered guests will receive information about accommodation plans and events of The Company and our affiliated companies. Users may themselves modify registration information or terminate transmissions at any time.

3,Scope of personal information obtained

The Company collects the minimum amount of personal information necessary to carry out its services .Any information falling outside of this scope shall not be required as a condition for offering services. (Any information that falls within this scope will be marked or made clear to the customer.)

4,Storage of personal information

Customer's personal information will be retained only as a record of services requested,and discarded after being saved for a certain specified period.

5,Management of personal information

The database containing the personal information of customers is managed by designated administrators of the Company.

6,Disclosure of personal information

We respect the privacy of your personal information and will only release it to a 3rd party in the following circumstances:
1.Agreement by a customer to the disclosure of information.
2.Formal inquiry on a legal basis by police authorities, courts or other official institution.
3.Other serious and urgent necessity of the customer, The Company or a third party.

7,Use of Statistical Information

In the case we conduct customers surveys in order to improve the quality of our products and services, customers information is processed statistically and is not used for the purpose of specifying customers.

8,Security measures

We take all reasonable measures to prevent the unauthorized access,loss,destruction,falsification or leakage of personal information.
The Company's website does not use “Cookies” to collect customers information.
The Company's website stores access record (access log) as part of collecting information from its homepage. However,these logs are not used for any other purpose but compiling statistics for homepage operation and investigation of the causes of problems such as the unauthorized access.

9,Revision to privacy policy

In the event of any major amendments to The Company's privacy policy,the changes will be notified on The Company's website.


For inquiries regarding the handling of personal information related to The Company's website, please contact us.


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